Search
Filters
Close
RSS

Articles

A LITTLE BIT OF BUSINESS THERAPY

A LITTLE BIT OF BUSINESS THERAPY

# FAMILY FIRST # FILLING IN THE BUSINESS BLANKS # REMEDIAL MASSAGE ROCKS

 

When you’re busy taking care of other people its hard to look at what you need for your own self. That’s how I saw Alana and Rose. Two very capable natural therapists who were dedicated to helping their clients feel fantastic and have a new lease on life. Problem was as successful as their business was, with repeat clients, new services to offer and new products flying off the shelves, the business they were so attached to wasn’t looking after them. I see this kind of thing all the time. Amazing technicians who can give the highest levels of craft and service but they aren’t looking at what really matters in their lives, which in the case of Alana and Rose it was their incomes to support their family commitments.

 

They had almost had enough when they decided to find me and we met over a coffee in their local shopping haunt. Trendy, inner city spot with lots of hipsters. It was a perfect location for servicing professional, high income earners, baby boomer retirees and people who want to pamper themselves after a long work day. Their business idea was certainly not the issue.

 

“We work really hard Brett, and we love it. When the business can pay us after all our expenses are taken out, we get a little bit of pay, but it’s not much.” Alana and Rose wanted to have a regular income stream but it just wasn’t happening. That’s why they asked for my help. They worked for the business, paid its expenses, rent, equipment, supplies. I could see that it brought them down and they felt there wasn’t anything they could do about it.

 

So many business owners get stuck in this cycle so I was pretty confident when I told both Rose and Alana “if I show you some things and you learn how to look at all the different parts of your business, you can make regular payments to yourselves come out of your business”. They looked a little bit like they were beaten down by daily grind of their business and didn’t believe what I was suggested. Luckily they were willing to come on board with me and give it a try and give it 12 months to see what we could do together.

 

The first very big leap the girls made was that, with my guidance and support, they employed other specialists. Yoga teachers, remedial massage therapists, pilates instructors. It wasn’t all done overnight and took gradual careful consideration because it was a small team and they didn’t want to be in over their heads. What amazed them the most was the more services they put on the higher the volume of customers that came into their business. The position of the business was perfect!

 

After a few months, the girls experienced a solid customer volume at a good regular rate. This meant that we could work on the rest of their business. When we meet up each month, I found a gradual lift in their spirit and they started to feel like they could really make a go of building a fantastic service for their local community. They were all about customer service.

 

At the 5 month mark I sprung a little surprise on them by saying “now let’s look at your numbers”. They both looked at me, there was a silent pause and then Rose said “OK, where do we start”. And that was it. For the next few intense meetings we did it all. P&L and balance sheet management, liability management, asset protection. You name it. They weren’t afraid of anything financial in their business. In fact they went along to intense training workshops I sent them on so they could really get on top of their numbers. Coaching business partners like Rose and Alana was so much fun, they didn’t take their business for granted, they wanted to learn and it was a case of the more I gave them the better they got at leading their business.  

 

By the 10 month mark the girls saw a complete turnaround in their business. The coaching they received from me made a business less than a year prior, now able to give them a regular income, they had more staff on board and they were no longer breaking even anymore.

 

“We want to tell you two things Brett - first. We made a profit!! And it’s not even been a year!!” Alana said to me when she called me up before our meeting to review their goals and targets. “That’s fantastic!” I told her, but between you and me, I knew they had already hit their targets and I was already working on some profit maximisation strategies to share with them. This is the best part of my role I have to say - seeing “business owners” turn into Business Leaders. They didn’t know it but both Alana and Rose were well on their way to running a strong sustainable business.

 

“Great! Congratulations Alana! What’s the other thing you wanted to tell me?” I asked her. “Well…..Rose is taking time out of the business because….she’s pregnant! Last year she was so worried and nervous and it was all too much. We are now relaxed and know what we’re doing thanks to you, and look what happened!” That was a surprise. Mind you, I don’t profess to help people feel that they can expand their family, but I did believe I had something to do with developing their peace of mind! Did I mention they were both already working mums of small children?

 

Alana and Rose’s business was set up to support them in their existing family life. In the beginning there was no real take-home wage so they couldn’t rely on the business to give them the stability they were after. Now, only 10 months down the track with regular income, actual profits, and a caring team, it is more than possible.

 

As a business coach, finding profits was the easy part for me, the harder part for the people that I coach, is to help them find a better work life. When that happens I know I have done a great job.


I keep in contact with both Rose and Alana and had the pleasure of meeting Rose’s new arrival, baby James. As far as their professional life was concerned, I can certainly say that I helped them fill in all the blanks on how to manage their business better, they not only did that brilliantly, they managed to add an extra special ingredient of their very own. Well done!

AT THE TOP OF A BUSINESS THAT LIVES LIFE TO THE FULL

AT THE TOP OF A BUSINESS THAT LIVES LIFE TO THE FULL

#WELLNESS #HEALTH ADVICE #WAKE UP GREAT #INSTAMORNING

 

I’ve worked with Eric many times before. He’s what I’d call a focussed, intelligent and a high energy kind of person with depth to his talents. The last time he called me was when he needed someone to share some insights to a team. The team were interested to hear about some ways they could improve together, and after having a chat with Eric, he suggested I was the man for the job. The business I visited was a multi national corporate, lots of people in suits everywhere. When I met the group I have to say, it was a common theme - tired people working the usual corporate hours, feeling over stretched, under resourced. I could count on one hand how many had recently gone on holiday. Like many businesses of their size, they try and get a healthy margin from the same amount of output, and when times are tough it means there are less people to utilize. But that’s not what I’m here to talk to you about today. The business I found myself speaking in wasn’t Eric’s place of business either.

 

Eric was in the business of helping people learn how to live healthier lives. That’s why were were both there together. We complimented each other in sessions like these because he talked about physical health and I focussed on the business side. We’ve both held many of these sessions together and how I got to know Eric wasn’t through speaking to groups, but working with him one-to-one.

 

Not your average health professional guru by any means, Eric is pragmatic, enthusiastic and was really interested in sharing what he learned in his own life with other people. Problem was he wasn’t getting any traction in his business. He had other ventures that I helped him build and sell on, from technology all the way through the health business. But this business was different for Eric on a personal note. He told me in a couple of our one-to-one meetings that he liked making a difference in people’s lives and creating a new ethos of living in different environment, including people in a corporate culture. The business started off with just him and he was keen to plan it out that’s why we got down to brass tacks fairly early.

 

Over the course of about eighteen months, we had discussed how this service-based business could be created and I helped Eric put his ideas on paper. There were financial considerations, recruitment, sales strategies and marketing he had to factor in. Basically our job together was to work out how his startup could get off the ground, grow and be viable for the long term. Eric had good instincts and was constantly thinking about untapped markets. The corporate sector had long been underserved when it came to health. Unless the organisation was a health organisation by its virtue, it was pot luck whether the HR department head would take on activities outside of fun runs once a year and the occasional gym membership.

 

The more Eric talked to different organisations that he felt could use his health advice and services, (even if it was a program that he put together for a short burst activity), the more he received calls to come back and present again. He knew my strengths were in building businesses and in building the people inside those businesses so because of our history with each other Eric would call me in. I would present in motivational sessions on how to better work together as a team (personality profiling, planning sessions, team building exercises) so the job of everyday business was easier for them.

 

I remember how many people who completed his sessions and were revved up and ready to change their routine. I noticed when I returned back to some of the same businesses that they had adopted healthier lifestyles changes across the business e.g. 10 day challenges, morning yoga session, lunchtime 1.5km runs, newly installed facilities for bikes, yoga, healthy food in the tea rooms. The more Eric built his business the busier he got, to the point where he wound up employing a whole raft of different people to assist him.

 

Eric’s health and nutrition advice business was so popular that one large corporation offered him a tidy sum to hand the entire business over to them. That was a tough one for Eric, the years he spent learning what he knew finally translated into a start-up business he was quite attached to emotionally. He was in that dream position many entrepreneurs work solely toward - getting an amazing buyout offer.

 

But he couldn’t decide straight away. This was a business that represented him as a person, so unlike his previous business which was more technical and easier to detached from and sell, he found himself picking up the phone to me more often.

 

We both reflected on the way his business went from one person to a team of health advisors over the years. And we spoke about the challenges he overcame to get to this unique position. I worked with him through the process of the pro’s and con’s and we reviewed the terms of his offer. After we finished I said “over to you mate”.

 

It took Eric about 3 weeks to come to a decision about selling. In the end he decided it was a good move so he accepted and he made an amazing profit gain that validated all his hard work. I’m really happy to have been the support that he needed to build his business and an additional resource he used when he was running his seminars. He left on top of a business that did all it could to educate people on improving their health and wellness. Coaching people like Eric was rewarding for me and I had made a good friend out of that the journey too.

 

THEY’RE THE REAL DEAL NOT JUST A BUSINESS INFATUATION

#TAKING CONTROL #EGGS OUT OF ONE BASKET #RENEWED ENERGY

Jack and Linda were pretty much like most tradies that I have met. They worked hard, did the best on each job they were called out to, tidied up after themselves, and had a good service relationship with their customers. They had a couple of small customers and one major customer who brought in the majority of their income. That was the problem. They had a lot of their eggs tied up in this major customer’s basket. Didn’t matter that they kept their end up and turned up 24/7 for problems to fix. What happened with Jack was his major customer didn’t treat his company with the same level of consideration.

The issue Jack’s business had was that the major customer didn’t pay Jack’s company at the time they said they would. And, to top it off, when they did pay (months late!), they would call Linda up to try to get a lower the price. Why? Because they knew they were the biggest customer to Jack and Linda’s business.

I don’t know about you, but when Jack and Linda told me about their situation, I was thinking how none of it was making any sense. Anyway, I put that thought aside for a minute, and It wasn’t long in the conversation before we talked about other plumbing businesses and trades. Jack said that most tradies quote on a job, do the service, and when there’s changes, the cost to the customer is a bit more. That’s what usually happens right? Not in this Jack’s case which is why I wanted to share his story in my blog.

There are times when small business owners get stuck in a situation or an awkward position then believe it’s happening “to them” or it’s out of their control (we’ve all been there). Plus, both Jack and Linda are reasonable people, and even with their level of patience, it didn’t change the fact that having fees negotiations months after a job was done was very frustrating. So when I started coaching them, it was up to me to come up with ways to help them believe something different could be done about their situation.

 

Firstly, let me say that difficult situations don’t last forever. What they do show us is that they can be looked on as opportunities for us to change. Secondly, people have choices. Jack and Linda could pick up new tactics to use, keep servicing the major customer and not lose out on income or damage their customer relationships.

What kind of tactics were used?

Apart from a change in thinking there was a truck load of learning new skills. I wanted to make sure they get paid for a job that was agreed on without Linda negotiating too hard or taking a hit when it came to debt collection time. So it was time to skill them up and get them ready.

The first thing we did was work out what was unique about their business and what “niche” they could “own” in the market. Once that was worked out, we change the business name and the marketing that went along with it. They were no longer “Jack and Linda Inc” they had a new business name, which wasn’t their family name and it reflected their new direction to attract the customers they were great at servicing. Putting a few of their eggs out of the major customer basket and chasing some new baskets was the aim of the game. Reinventing and repositioning the business went really well. They did get some great new customers out of their new marketing activity.

Next, Jack continued to be on site and manage his team while Linda got stuck into the workshops that I had designed for them. Linda learned all about pushing her marketing dollar further, mastering her finances to find hidden profits, how to hire good talent into her team. She found out that she liked learning new things and was a good student too (I took some of the workshops she went to and she either had her hand up, asked questions or was furiously writing away in her notebook).

Linda called me up to book herself into the next workshop (Team building I think it was) and told me she started night school to learn more about estimating. I even received an email from her shortly after to ask me a question about what she read in her other class on tender writing course!! Not bad for a mum of three school age kids.

Did we manage to get their major customer under control? Yes we did.

I helped them implement the most efficient job estimating system into the business for all their customers. For their major client, they had one (last) set of negotiations that got them a signed service pricing schedule on all the works they do for them. All estimates to their customers are itemised and signed off before the work commences and have strict payment terms. Any late payers are are chased up by an external group if they appear on their red-light debtors report.

The changes in their business were simple and easy to do. It sounded like Linda had to learn everything but that’s Linda. Reading loads of things might not be something that you like to do personally, but someone in your business might be good at it. Jack was happy that Linda took that on and helped the business while he was out managing the team. Everyone’s dynamics are different and I worked with business owners who have completely different learning styles and get the same results. It all comes down to attitude. Jack’s attitude was consistent. He enjoyed his job and loved his business. Linda liked numbers and calling in the jobs for the team. They both liked helping with other people and worked hard to support themselves and the families of the tradies that worked for them.

I caught up with them the other day to see how they were getting on it was on a Friday afternoon. They put on a barbeque at their head office for the all staff - it was great! For people who looking after others every single day, with my coaching I managed to look after them for a change.

A SMALL BUSINESS THAT MADE A BIG DIFFERENCE

#GOOD TIMES #STEPPED OUT OF THE COMFORT ZONE

If you don’t know me, my name is Brett Burden, I’m a business coach working in Melbourne and I wanted to share some of my client stories with you through this blog. This blog is about a small business which was a marketing company, and its owner, James, who wanted to grow his business and knew he needed some help to do it.

Even though they had the marketing and promotion side of the business running smoothly growing their business involved being all over other areas like P&L statements, margins, staff turnover, building maintenance, equipment hire, recruitment, succession planning….there’s a lot to think about. Plus, it’s hard to grow when it’s only you at the head of the helm and there’s not a great big network of other people to call up for advice. It’s just you, your team, and maybe a few other business owners that you know of, or have bumped into.

I was really excited to work with him as well, for two reasons. One. He was determined to get his business moving. Two. He was stuck in a rut with only a few tricks up his sleeve. Not that I’m tooting my own horn here - I’ve helped loads of people like James - that’s what I do best.

In my travels I have found many people who find it hard to be asked “have you done this” and “how did you go with that”. When I’m coaching I’m working with the boss and it’s hard for them to be asked questions they are used to asking. It wasn’t like that with James. He wanted me to ask him about his progress, keep him on track and discuss different ideas. I became like an external arm to his business.  James’s approach made it easier for us to really get things moving quickly too, because he treated me more like a partner rather than a person he caught up with regularly.

To tell you the truth it wasn’t all smooth sailing, he did have his reservations at first but he was willing to go through the process and jump in anyway. James kept an open mind. I do believe the reason why he got the results he was after was because he was open-minded.

What did we do together?

What didn’t we do. To begin with, James is termed a “Creative” in his industry. Always coming up with ideas. The other side to James is that he is quite detailed, logical and methodical. A rare combination for creative people. I find in his industry people are either one (creative) or the other (logical). To have both traits meant James could easily run a business and at the same time come up with good ideas for his clients.

What we did together was sort out the vision he had for his business. He had a-million-and-one ideas floating around inside his head but he didn’t have time or enough money to do them all. So we tackled the do-able ideas as well as look at his entire business operation.

We defined what was important in his business, what was profitable, what didn’t work, what needed to change. Sounds reasonable enough but have you ever gone through all your project timesheets for a month? Labourious stuff. But it has to be done. We worked out where the leaks where (and put a plug in them!). The main thing to remember with James was that we kept a clear eye on what we were trying to achieve. Growth.

Want to know how well his business did?

Ok, before I tell you, I want to say that James sent me a letter. I get them from time to time. James didn’t need to write me one, I already knew he was going great guns. We were still working together, and looked at everything. And I mean everything. Staff, processes, measurement criteria, business strategies, timing. In his letter, he wrote that, over the short period of time we had together - that was 9 months - his business had achieved 200% growth!!

There you have it. He got the results he was after. I wasn’t that surprised at the growth percentage because he put in a lot of hard graft. What I can say that I felt, when I read his letter, I was wrapped!

When we met up again, when we reflected on the whole process he just told me that “the results speak for themselves”.

They certainly did.

 

 

The Glass Ceiling Myth

Glass Ceiling Myth

by Brett Burden..

A whopping two-thirds of businesses in Australia generate annual revenue below $200,000 and employ fewer than five people. (Ref. ABS surveys)

Why is this? In some cases it’s because the owner prefers it that way. Happy to be the boss and the employee at the same time, but that certainly isn’t the norm. Most long for a business which delivers the freedom and flexibility they set out to build when they first got started. One that rewards them with an enviable lifestyle for the hard work and risk they take on every day. A lifestyle inclusive of overseas travel, time to spend with the most important people in their life, new cars, lovely home and other occasional indulgences. So what holds them back?

Well I believe that I can safely say that most people would agree with me when I say that business can only grow to the extent of its weakest link. So that being accepted as the truth let’s investigate that statement and see how it applies to you and your own situation. The coin graphic included on this page outlines the 4 spheres of any business, Marketing/Sales, Operations, Finance and the most often overlooked... Leadership.

4 Spheres CoinNo sphere is any more or less important than the other when it comes to owning a great business that is capable of supporting your aspirations, but what is important is the level of consciousness of the expectations and performance of each of the spheres. Without this basic understanding a business will quite simply languish, or even go backwards.

Ask any business owner to be completely honest with themselves and the majority will openly acknowledge that they lack the depth of understanding necessary in one, maybe two or possibly even 3 of the spheres. Amazingly very few will equate this with the frustrations of an underperforming business and instead will usually put it down to the less confronting “outside influences”.

There are countless business success stories out there from business owners who for many years believed their growth and success were capped due to perceivably “hitting a glass ceiling”, and with no way past frustration suddenly spilt over. Faced with a moment of truth they finally realise there was no glass ceiling, just a few obvious constraints holding them back, and by eliminating each of them one by one the business was released to achieve higher heights.

The analogy that best makes this point is the hot air balloon. If you have ever taken the opportunity to take a joy flight in a balloon you will know that when the hot air is pumped in and the envelope filled all it wants to do is take off. What holds it back from going skyward? Well I can assure you it’s not an imaginary ceiling, but instead a set of moderately tensioned ropes that are tethered tightly to the ground acting as the constraints.  

If you’re like the majority who come to the conclusion that as the leader of the organisation (big or small) you lack an equal understanding of the 4 spheres then what do you do next? First  of all give yourself a pat on the back for acknowledging it. Secondly, set about discovering where the strengths and weaknesses lay and then create a plan to build on the strengths and eliminate the weaknesses. Although it sounds simple enough there is a bunch of free tools and a process which when followed will ensure a much higher rate of success.

If you would like these resources please visit our website at www.actionvictoria,com.au and you can gain access to them by going to “free business resources/tools” section.

So now it’s back to you. Just as the tethers act as the constraints for the hot air balloon you must take the time to find and unravel yours so you can allow your business soar to the heights you have always longed for. Be aware of procrastination though, because nothing will change unless you do something different.  Yyou have little to lose but so much more to gain.

Editorial footer.

It’s irrefutable that accountability (coaching) works, particularly when it comes to elevating an individual’s (or organisation’s) performance to match their potential and gain a higher rate of achievement. Don’t go fooling yourself in believing you can do it by yourself. If you could have you would have.

Leadership

by Brett Burden....

Many years ago (before any grey hairs) I presented a talk on leadership called “The 10 traits of a leader”. Well of course because the basic principles of leadership are unlikely to change I still think this talk is just as relevant as it was in 1987. I no longer have the full recording of the talk but I did find a copy of some notes which enabled me to fill in the gaps. If you haven’t heard the 60 sec version take a look at the video below (It’s quite funny looking back).

So let’s take a wander down memory lane.

THE 10 TRAITS OF A LEADER BRETT BURDEN

It doesn’t matter whether you are the owner of a business, the captain/coach of a team or a head of state or country I believe, after studying leaders go about their business, that there a few common traits that inheritably show up in each of them. Today I’d like to take you through these traits and hopefully help you in your pursuit towards great leadership.

Why 10 traits? No reason except It seemed like a good round number. Also, I haven’t put these points in any real order of importance except I do believe the first one is crucial in allowing the others to take place.

LEADERS LIKE THEMSELVES AND HAVE A GOOD EGO.

Ego is not a dirty word perhaps, but if yours is out of balance then it’s going to restrict you from becoming a great leader. People might follow for a while but it won’t take long before they realise they are following a fake. It’s my belief that this is where it all starts or finishes for a leader. Like yourself and allow others to like themselves also. Understand you don’t always need to be right because what’s right for you may not be what’s right for others. Take a self study journey to discover how others see you and your ego, ensuring you take the time to tweak any potential flaws along the way. Do this on a regular basis and you’ll be well on your way to great leadership.

LEADERS ARE EXCITED ABOUT LIVING

It’s no secret that “like” attracts “like”. People who are enthusiastic about life and looking to grow tend to be attracted to like minded people. It’s important that as a leader you ensure you are seen to be positive and bullish about your vision. Communicate the message with energy and passion and by doing so leave the audience convinced of your conviction to the task. In saying that leaders also understand it’s delusional to be UP all of the time and therefore surround themselves with other positive people to help them back above the line when needed.

From time to time when things don’t go the way they were expected to leaders often see these as temporary inconveniences and then explained away as a valuable opportunity to learn.

LEADERS HAVE A GREAT ABILITY TO DREAM

Kids have a great ability to believe anything is possible, so much so that you often find them playing out their dreams in the backyards or playgrounds. As we get older that ability makes way for a far more conservative approach in the form of convincing ourselves into that dreams are just wishful thinking and now that we are an adult or parent we need to be “realistic”. Do we do this to protect ourselves from embarrassment and /or failure? I believe so. The way this plays out normally is at some point we stop telling people what we’re looking to achieve in our life, and then secondly we stop believing ourselves. I find this sad because with all of the stories of great leadership the most common element is the leader in question never stopped believing. So why do some make it and others don’t? I believe it has a lot to do with who we associate with, and therefore it’s imperative to surround ourselves with supportive people who will encourage us to keep believing and work with us to help solidify clearer vision.

Leadership, when leveraged against a strong vision holds immense strength and power, but to utilize this energy it must be communicated in a way that fully engage those who can help bring it about. This is where the real artistry begins. Become good at communicating this and exceptional leadership is yours.

LEADERS ARE ABLE TO MAKE QUICK DECISIONS AND ARE FLEXIBLE

Many people find it difficult to make decisions fearful of making the wrong one. Interesting really because there’s a well established understanding that it’s indecision that lends its hand to more failures than occasional making of a wrong one. Leadership comes from the confidence through knowledge which is used to steer your decisions. If by chance the initial decision was not the best a leader will put his hand up as soon as it becomes evident and make the changes necessary. He’s ego is such that he won’t rule out the fact that he could be wrong from time to time, and he’s definitely not scared of remaining flexible to ensure the best outcome is reached.

I don’t think we would be as fearful if Instead of viewing every win or lose situation as a win or learn opportunity. At least that way it’s a win win.

LEADERS ARE ABLE TO MAKE QUICK DECISIONS AND ARE FLEXIBLE

Many people find it difficult to make decisions fearful of making the wrong one. Interesting really because there’s a well established understanding that it’s indecision that lends its hand to more failures than occasional making of a wrong one. Leadership comes from the confidence through knowledge which is used to steer your decisions. If by chance the initial decision was not the best a leader will put his hand up as soon as it becomes evident and make the changes necessary. He’s ego is such that he won’t rule out the fact that he could be wrong from time to time, and he’s definitely not scared of remaining flexible to ensure the best outcome is reached.

I don’t think we would be as fearful if Instead of viewing every win or lose situation as a win or learn opportunity. At least that way it’s a win win.

LEADERS ARE GOOD FOLLOWERS.

Leaders Realise they don’t know it all and understand they don’t need to. I’m sure if you were to spent time with one of today’s most influential leaders, whether it be of a Government, corporate organisation or even a sports person who is the benchmark of his chosen endeavour, each and every one of them would more than likely acknowledge that they weren’t able to do it by themselves. In the background there will be somebody who has supported them in areas where they lacked knowledge, confidence, or even more likely, accountability. This “somebody” is normally considered a mentor or coach and will act as a fair but an unrelenting influence to ensure you finish what you start. The unwise might get caught up thinking that having a Mentor could be perceived as admitting a weakness to outsiders, but a real leader doesn’t care what “they” think. He recognises that leverage is an important component of achieving success and will consider all possibilities. If that means following somebody else’s proven method, or seeking advice from an individual who has done it before, then a true leader will not think twice about the benefits of leveraging against another’s knowledge.

LEADERS DON’T TALK ABOUT IT THEY DO IT.

Communication is a key element in leading and the best way to communicate is by example. If you wish to communicate Integrity you must first display Integirty. The same goes for work ethic, persistence, accountability, and the many hundreds of other success driven attributes

It’s important to note that type of communication is a double edged sword. If you constantly look for ways to shift the blame, or make excuses to cover up your short comings then get ready to deal with an organisation full of the same victim mentality.
People will not always believe what they hear, but they will believe what they see.

LEADERS DON’T GET INVOLVED WITH OTHER PEOPLE PROBLEMS, THEY FIND SOLUTIONS

Visionaries don’t join in on the pity party or bitch about others behind their back. They show empathy not sympathy and seek to find a solution to the problem rather than perpetuate it.

Most people aren’t silly enough to know that those who constantly bitch and complain about others when in your company are probably talking about in the same manner when you’re not around. A leader will politely explain that this communication is not constructive and can’t possibility serve to develop or improve this individual, and the rest of the time would be better spent establishing a plan around helping that person eliminate some possible limitations.

Each time you allow yourself to slip into collusion you’re leadership as aspirations will take a step back. Remember, once a word has left your mouth it cannot be taken back. Even if you apologise it will still linger, so choose your conversations carefully.

LEADERS ARE GIVERS.

They give of themselves to others who are less fortunate, not necessarily by giving hand-outs but also by giving hand ups. They give of their time and perhaps their knowledge and experience to help those who, sometimes by no fault of their own, have found themselves in a bad place. Often people just need an encouraging word, or to know somebody cares about them enough to stop and chat and asked them how they are going. Leaders welcome people with a sincere sense of value and ensure they leave feeling appreciated

If you are not sure where to start you could start by sifting through the enormous list of charities or community programs out there, remembering that they don’t always need money but instead time. Go and seek out something that suits your values and beliefs and commit to spending some time or money (or both) to help them. I guarantee you will get just as much value from this small contribution as the organisation or individual. I hope you don’t mind my indulgence but I’m going to give my favourite program a plug. “Big Brother Big Sister” is a great concept and helps kids of many ages who might lack a good male or female mentor in their life.

LEADERS ARE GO-GETTERS.

I heard a mock proverb when I was a young adult. “Man who stands on side of mountain with mouth open waiting for roast duct to fly in got long wait”. Too many people wait for others to do something before they jump in fearful of making a fool of themselves. If this is you then make a promise now that the next time you find yourself in this situation where you know you should take the lead, do it.

I have always loved the saying “think about how much, and what, you would do and achieve in your life if you knew you couldn’t fail.

Be the trail blazer and check out how empowered you feel afterwards. And remember, most people are followers looking to be led.

LEADERS ARE HUNGRY FOR INFORMATION.

“The more a leader knows the more he knows he needs to know”

Trust and confidence are qualities which are crucial for great leadership. Confidence comes about by undeniably understanding and knowing a situation or a subject. The only way to get to this point is through researching and devouring as much information as is available at that time, and then by testing what you have learnt to ultimately prove to yourself you know the answers. The proverb that best suns this up for me is: “Like a tree, if you are not growing you are dying”. People will follow those who show they are technically proficient.

Melbourne Team Building

by Brett Burden...

Team BuildingHave you ever heard the saying “Culture eats strategy for breakfast” There’s not a truer statement when the goal is TEAMWORK.

If you have ever analysed your P&L you’ll quickly stop wondering. Around 50% of your out-goings are associated with employing staff. In fact in some service based business it is considerably more. That being true how many business owners do you know who spend a proportionate amount of effort on Team Building to make the most of their investment? My experience tells me very few.

The result by not having a team building program in place is you end up with a team that “makes it up as they go”, and unfortunately more often than not the culture they concoct, being left to their own devises, is not one that is favorable to growth and harmony in the workplace. In fact the culture can potentially, and often does, become quite destructive and you end up with factions forming.

Worst case scenario is when these factions actually start to resent each other and deliberately work against one and other in an effort score points and make the other look bad. Now you have problems. You are outlaying around 50% of your overhead to have it work against you! Madness yeah?

Obviously it doesn’t need to get to this point and the best way to ensure it doesn’t is for the business owner to create the culture he wants his business to reflect and then enroll the team. Those who wish to participate come along for the ride, and those who don’t … don’t. It’s no more complicated than that.

As obvious and simple as it sounds why don’t more Melbourne business owners engage in team building programs? I’ve heard an interesting array of reasons from, “I pay them enough so surely they can work it out themselves” all the way down to the most common one “I wouldn’t know where to start”. Whatever the reason consider this. The only way your business is going to operate and grow, whether you are on-hand or not, is by having a great team around you.

If you’re a frustrated Melbourne based business owner then stop wondering and do something about it. Pick up the phone and call me because piecing together Melbourne team building events and programs is something I have been doing all of my adult life so I’m positive I can help.

To be frank, everything considered, creating a team that is engaged and involved is amazingly inexpensive, particularly when you consider the options of not doing it!

Welcome

There are millions upon millions of blogs and webpage’s out there discussing all of the ins and outs of business success, some incredibly informative, and some, well… not so much.

So when it came to starting my own blog I resisted for many of years as I didn’t intend on becoming just another business coach blogger talking about the same stuff and feeling like they must put something out there day after day or even week after week, which inevitably produces very thin content.

So therefore I intend to do this quite differently by only put something out there when I feel I have something really important to share, as well as truly adding value.

My Business coaching is based on the premise of two separate but entwined notional models.

  • The first is about determining your awareness and comprehension, or lack thereof, of the 4 major elements of each and every business. I regularly refer to these as 4 spheres; Operations, Marketing/sales, Financials and the least thought of…Leadership. Sounds simple. Should be simple, but isn’t always.
  • Secondly, and this model you may have seen around before, is commonly known as the cycle of business. Once again and because I like to be different, I refer to this as business spirals, looking at it from a 3D aspect instead of the regular 2D.

Over the next, whatever amount of time, I will explain these models using articles written for industry magazines and trade journals to help you get your head these two models. Then I plan to point you in the direction of the tools, systems or procedures that I use with clients to assist you in progressing through these models and hopefully help you gain what you are looking for out of your business.

I look forward to presenting these to you and would certainly appreciate feedback and commentary of your own experiences on the topics.